FAQ
Find the answers regarding all kinds of sports netting products, commercial operations and everything you need
Frame: Galvanized Steel, Aluminum Alloy.
Net: HDPE Net, Polyester Net and Nylon Net.
Fabric: PVC, Oxford Fabric.
Carrybag: 210D, 420D, 600D and 900D Oxford Fabric.
We can send you swatches and panels if you need.
Generally, we will respond within 24 hours of receiving a request for quotation. If for some reason the quotation is delayed, we will inform you in advance.
It depends on the spec and quantity, usually it needs 30-45 days for bulk order. Sampling time 7-15 days.
Absolutely, whatever way you prefer.
First, we will sign and abide by an NDA(Non Disclosure Agreement) with you, and second, we have a strict internal policy of never taking pictures of any of our clients’ products or packaging without specific permission. However, we actually rely on our reputation of working with hundreds of unique customers over the years and never allow any commercial information to be disclosed to any third party.
Frankly, it is difficult to compare prices directly, but most of our sports net products are typically priced 30-40% lower compared to North American and European suppliers.
Compared to Chinese suppliers, our choice is not to compete on price, but to focus on improving product quality, service quality and professional communication.
100 pcs for each item, so that you can mix different items in a container. If you have any other requests, please don’t hesitate to let us know, we will try our best to help.
Yes, we can make the net, frame and box according the Pantone# and design you provided.
Our sales team will keep you updated on mass production progress and will send you images or videos of each process if you need. If an order needs to be delayed for some reason, we will also notify you promptly.
Once your order is confirmed, we will conduct a full design review of your order prior to production and our engineers will suggest various factors that may affect the quality of your product.
All raw materials are tested using specialized testing equipment.
Our QC will also conduct regular spot checks during production.
We will provide a final inspection report before shipment.
We are able to share production and inspection data with you in real time at any time so that we can promptly address any quality issues that may arise during the manufacturing process.
We also offer a one-year quality guarantee on all exported products.
You can directly contact our CEO Ivy.chan@lettrosports.com. We are happy to receive your comments or criticisms to help us continuously improve our services.
We have our own hardware, powder coating, net sewing, and net weaving workshop. Therefore, the individual parts, semi-finished and finished products are moved within a small area during the production process. On top of that, we still use bubble wrap to protect each part.
No problem, we are happy to accept third party inspection. We have a lot of experience in this area and know how to work with third-party inspection. For critical issues that arise during the inspection process, we will notify you in a timely manner and also propose solutions to resolve them as soon as possible.
If you need a custom carton, we will customize it exactly to your design. We will use K=K reinforced cartons for shipping. We will share with you some pictures of the packing process and after the packing is finished.
The standard terms we accept are EXW or FOB for regular orders.
EXW means that once the shipment leaves our facility, the customer will be responsible for shipping, customs clearance and all other associated costs.
FOB means that we will be responsible for the cost of the shipment until it is loaded on the ship and the customer will be responsible for all subsequent costs.
For express shipments, it is usually (DDU), which means that the customer will need to pay import duties when the package arrives at its destination.
Of course, when the goods are ready, we will send the booking form to your shipping agent. And will work directly with them to arrange shipping.
Yes, if your shipping agent is unable to provide such a service, we have our own shipping agent that is fully capable of handling door-to-door shipping needs.
There is no universal answer to this question, but there are a few rules to follow. Import tariff rates vary greatly from country to country and from type to type of product. Most countries in the world conform to the International Harmonized System (HS) codes, which carefully classify almost all commercially traded goods. You can check the HS code corresponding to your product and the corresponding tariff rate in your country.
We will determine our materials and workmanship in accordance with the agreed terms and conditions and the requirements provided by you. Any dispute based on subjective judgment will be brought to the attention of management who will work in good faith to provide you with a satisfactory response. Your trust is the basis for our continued business development and we believe in our ability to meet and exceed the reasonable expectations of our customers.
In general, we only accept bank-to-bank wire transfers. At the initial stage of cooperation, you will be required to pay a minimum of 30% deposit for each order, and after two years of cooperation, we can consider more favorable payment terms for you depending on your needs.
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